Unopened, unused Plant-Pak capsules can be returned within 30 days of delivery for a refund (shipping costs not refunded). Items must be in original packaging with proof of purchase.

Custom orders are non-returnable. Defective products qualify for replacement—contact us with photos within 7 days.

NOT RESPONSIBLE FOR SHIPPING DAMAGE, contact your chosen shipper to open a claim, we will support you.

Processing takes 1-2 business days (expedited available).

Shipping estimates show at checkout; track via the confirmation email link or carrier site. Standard shipping typically takes 5-7 business days. Express shipping options are available at checkout.

Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout.

Plants will last 3-7 days without water depending on the size. You can add 4 cups of water to a 10x20 tray weekly to extend the shelf life. 10 Plant-Pak's fit in a standard 1020 tray.

All prices in method selected:

CAD (excluding tax/shipping).

Tax/Shipping calculated at check-out.

We accept major credit cards (Visa, Mastercard, American Express), E-transfer, Wire Transfer, and PayPal. Options may vary by location. Cash on delivery is not offered.

Refunds process within 10 business days of receipt. Credit card refunds typically appear in 5-7 business days after processing.

Contact hello@plant-pak.com during business hours before shipping. Once shipped, changes aren't possible—place a new order instead.

Check carrier tracking first. If lost or delayed beyond estimates, email hello@plant-pak.com, with Invoice and Tracking number, we'll investigate and resolve.

No minimum for standard retail, but wholesale starts at 100+ units with volume discounts.

Email wholesale@plant-pak.com for tiered pricing, custom quotes, and pallet shipping rates.

Rare, but it happens. Take clear photos showing the issue and email hellot@plant-pak.com within 7 days for replacement approval.